To handle an airline account, we need a tough person. He not only needs to be knowledgeable and social media savvy, but he also must be reliable and, most importantly, responsible. Tony answered every comment, question, and even complaint patiently and amicably, making the fans and followers feel like friends with and fall in love with the account — and the man behind it, Tony. He earned the love, respect, and sympathy of his fans and followers, proving he was the best man for the job.